Application Development and Management
We offer scalable end-to-end application development and management solutions from requirement analysis to deployment and rollout.
Our services span the following application lifecycle stages:
Application Development
– Providing end-to-end development from requirement analysis to deployment and rollout. The application may be custom-made or a commercial-off-the-shelf (COTS) based product.
Application Maintenance
– Changing or enhancing software to meet new business demands in the post-rollout phase of an application.
Application Support
– Providing first, second, third line and on-call support. On-call support further includes Gold (24x7), Silver and Bronze support.
Application Integration, Migration or Transformation - Replacing, migrating and integrating legacy or custom-made systems with COTS products.
Application Management
-The application management layer cuts across all software engineering activities listed above. We take complete ownership of the outsourced suite of applications as per the agreed scope and manage the support.
This typically involves transition management, project management, proactive risk and scope change management, quality management, service level agreement (SLA) management etc
Business and Operations Support Systems
While revenue growth amidst highly competitive environment and cost-efficiency pressures are prompting CSPs to opt for professional services offerings; the use of managed or hosted offers to improve operational efficiencies through IT and network systems has become the demand of the hour.
Our next-generation B/OSS solutions enable the communication service providers (CSPs), ISVs and Telecom Equipment Manufacturers (TEMs) to add value to their business by maximizing Return on Investment (ROI), reducing costs, offering superior customer service and accelerating time to market for new products and services.
We have vast experience in working with both mature and new-age CSPs. We help them deploy IT solutions in major business units and initiatives. We are also trusted partners for long-term, incremental transformations.
B/OSS – The Strengths
Deep industry process expertise based on technology assets
Ability to provide consulting and implementation services in conjunction with well- trained and experienced in-house staff for providing system integration and professional services
IT application offerings that cover the length and breadth of eTOM operations map with a library of world-class solution frameworks
Vendor consolidation and program management capabilities
Capability to broaden engagement boundaries with adjunct solutions, such as loyalty and churn management, Business Intelligence (BI), predictive analytics and ready-to-use process templates
Solutions that help in faster rollout and monetization of IP-based services – Rightly sized solutions for mediation and policy management to support the monetization of new services
Back-office solutions for enabling CSPs offer enterprise and cloud based services to customers
Enhanced solutions such as MVNO/E, machine-to-machine (M2M) and smart grid solutions, roaming, search and video on demand
Established long term strategic associations with technology partners and customers