HealthCare

Improve patient outcomes and deliver cost-effective care by becoming an intelligent enterprise with SES solutions for healthcare.

Realise the full potential of IT to empower your healthcare community.

Our vision for the Intelligent Enterprise is to help healthcare providers become highly efficient at saving and improving lives, deliver a seamless patient experience, and ensure value-based care with innovative technologies.

Globally, healthcare enterprises including providers and payers are constantly striving to achieve three major objectives: Improve patient care experience, optimize health outcomes and reduce healthcare costs through healthcare consulting.

Exponential increase in the adoption of Digital is a huge disruptive force that is leading to consumers of tomorrow. This in turn demands healthcare organizations to gear up to manage the consumer experience effectively.

30% faster response times for patient scheduling.

AI-powered data core to deliver insights: Competencies to build a digital foundation that vastly outperforms competition through game changing organizational capabilities by reimagining the core processes.

Experience layer at scale: To create new enterprise-wide digital capability that enables unprecedented business growth which will facilitate transform your business.

Always-on learning: to drive continuous improvement by re-skilling - both human and virtual workforce through transferring digital skills along with ideas from a cross-section of industries and innovation ecosystems.

This new normal requires significant investments in additional capabilities while also deflating the cost curve. Consequently, an ideal new age IT vendor therefore should have the acumen to understand how business processes and technology can be aligned to enable the patient centricity efforts of payers and providers.

As a technology leader in healthcare consulting, ShanSys is always at the cutting edge of the quest to continuously improve on best practices in healthcare IT consulting services. Our enterprise medical services have helped our customer to meet their Triple Aim goals while maximizing their Return on Investment (RoI).

Customer experience is critical for any business to thrive. However, healthcare is unique in that it is a vertical where the end user is not the only entity with a say in the entire care continuum.

We take a holistic view of the healthcare ecosystem and believe that technology plays a vital role in enhancing business and end user experiences. We have developed a comprehensive Customer Experience Management framework.

This analytics-led platform integrates data across multiple sources to provide the following:

Data acquisition and aggregation capabilities: Creating longitudinal patient records from disparate sources such as clinical data, lab data, diagnostics data, and claims data to drive personalized care

Analytics capabilities: Formulating “Next Best Action” to address care gaps, drive personalized care plans and facilitate decision making.

Actionable insights: Optimizing member enrollment, acquisition, and retention strategies

Sample proof points:

Member enrollment: 83% increase in membership for a leading health plan in the US through an exchange ready marketplace

Member enrollment: 90% to 95% reduction in Quote and Group Setup time via zero touch enrollment for a leading US-based dental coverage provider

Member engagement and retention: 20% increase in enrollment and 95% retention enabled for a leading membership organization in the US through persona-driven user experience

Healthcare organizations acknowledge that effective care coordination, leading to personalized care management, is critical for ensuring quantifiable improvement in delivery. However, effective care coordination is a challenge when healthcare intelligence gathering is impaired by isolated and siloed data across the enterprise.

With the industry embracing value-based reimbursements, organizations must solve the healthcare intelligence puzzle to generate actionable insights based on past data (clinical/non-clinical). Our deep understanding of the healthcare industry, combined with end-to-end business analytics capabilities, has yielded tangible benefits for our customers’ care delivery goals.

From data acquisition and aggregation to analytics and personalized care management, we are the growth partner of choice for healthcare organizations. Our framework for improving care delivery includes:

Clinical Data Exchange: A data and systems integration engine that integrates claims, clinical and personal medical device data to provide a 360O view of patients

Health Care Intelligence Platform: A framework that targets high-cost members based on care gaps, behavioural analytics, and co-morbidity analytics

Evidence based medicine platform: An approach that engages with patients, monitors therapy adherence, and measures outcomes.

Sample proof points:

Patient Segmentation: 18% increase in identification of high-risk patients by analyzing 123 million data sets for a leading US-based payer

Care Management: ShanSys's diabetes management programs have led to a reduction across multiple clinical parameters such as risk of coronary heart disease (down 25%), risk of stroke (down 16%) and cardiovascular mortality rate (down 32%)

While consumer experience and care delivery are key metrics for healthcare industry, these cannot be achieved at the expense of cost control. With healthcare costs raising on a yearly basis it is necessary that cost of care is understood at department or service level rather than patient level.

With administrative costs increasing across both payers and providers, it is more important today to identify avenues to rein in cost increases across both the clinical and the administrative side of the business. At ShaSys, we focus on cost control as a complimentary initiative to consumer experience and care delivery.

Our approach to cost control includes:

Application Development methodologies that leverage ShanSys's vast experience in product lifecycle (PDLC) management which allows us to get it right first time – every time.

ShanSys intend to bring down the overall cost of any application development program by leveraging PDLC principles by incorporating architecture inputs into the design lifecycle, leveraging cost of quality principles throughout the QA cycle and including functional experts as part of the QA cycle.

Big Data: Creation of a centralized data lake, using multiple sources, helping a leading healthcare IT vendor in the US to monetize silos. Consequently, it led to the launch of a new business unit generating over $100 million in revenues

Digital Process Operations: Simplification and standardization of claims processes to enable a leading US payer achieve over 50% reduction in processing time and 95% increase in accuracy